Job Vacancy at PricewaterhouseCoopers (PWC) for Customer Relations Officer

“PwC” is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. PwC firms provide industry-focused assurance, tax and advisory services to enhance value for their clients. More than 161,000 people in 154 countries in firms across the PwC network share their thinking, experience and solutions to develop fresh perspectives and practical advice.

Our core value of excellence, teamwork and leadership have sustained us throughout our history.

What we value and how we work together is defined by our people with aspirations and individuality, who share the same vision and values who are committed and talented.

Job Title: Customer Relations Officer

QUALIFICATION:             FIRST DEGREE IN ANY DISCIPLINE

AGE LIMIT:                       BELOW 35 YEARS

 This position is often the first point of contact with the firm and reflects the firm's image to clients.  Thus, working relationships are with PricewaterhouseCoopers client, contractors, vendors, suppliers and staff members which place the position at the front end of the office drive for a positive image.

 COMPETENCIES/SKILLS: 

• Excellent communication skills


• Proficiency in the use of computer - internet skills including e-mails, group messaging, MS office (word, excel, outlook, access)


• Highly organised and ability to cope with competing demands


• Personable/highly presentable


• Excellent phone etiquette


• Previous experience will be an added advantage in similar customer relations job function


• Ability to speak other language (s) will be an added advantage

 DUTIES AND RESPONSIBILITIES:

• Enhance clients' perception of PwC by providing distinctive and personalized response to visitors and callers and facilitating effective communication.


• Communicate courteously with clients and staff members by email, letter and face to face


• Take and receive messages for various personnel.


• Communicate  complaints or any major issue to appropriate personnel


• Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients


• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.


• Co-ordinate and organize booking of meeting room and appointments


• Call-in and pick-up delivery of express mail services (FedEx, UPS, and DHL etc.)


• Mange the  reception area and report issues promptly


• Any other related assignment to job functions

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