Job Vacancy for Application Support Officer in a First Generation Bank

Job Title: Application Support Officer

Objective:

Our client is one of the first banks to have been established in Nigeria and has a wide network of branches

An exciting opportunity exists for an Applications Support Officer to support the Head, Ancillary Applications Support in meeting the team’s strategic goals and objectives.

Responsibilities:

• Ensure documentation of processes and procedures within the unit.


• Proactively Ensure 0% downtime on all Ancillary applications within my purview in the Bank. 


• Review of Ancillary Applications for optimal performance.


• Effective Training & Skill Transfer to all team members (Ancillary Application Support)


• Ensures prompt resolution of issues.


• Provide jobs status report on a weekly basis to the Head, Ancillary Applications.


• Ensure prompt escalation of issues to the vendor(s).


• Liaise with the responsible unit to ensure that the appropriate hardware resources are allocated to the application databases.


• Ensure availability and optimal running of the databases by the unit responsible.


• Ensure optimal security and performance of all databases by the unit responsible.


• Ensure that all databases /Applications are backed up by the unit responsible.


• Analyze the processes/applications in use and initiate enhancement as the case may be.


• Take custody of all application related document within my purview such as technical manual, functional/operational manual.


• Ensure that all the operational procedures and documents for all applications are up-to-date.


• Implement/ upgrade/ release/patches of existing applications.


• Ensure that the hardware components of the application systems are up-to-date.


• Proactively monitor and Ensure high/optimal performance of the hardware(s).


• Ensure regular maintenance of the hardware(s).

Requirements:

• Minimum of 3 years cognate IT and Software/Database Support experience in a large to medium size Bank/ financial institution.


• Good technology related university degree preferably in Computer Science.

 Required Knowledge, Skills and Abilities

• Adequate knowledge of Oracle And SQL Server Databases


• Adequate Knowledge of Data warehouse and Data Modeling


• Adequate knowledge of Large Data Extraction and Transformation

 Generic Skills

• Leadership


• Possess analytical and problem solving skills


• Adequate knowledge of SQL scripting.

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